New Items in the Multimedia Collection

The power of positive influence [videorecording]
Plew, Graeme
Noosa Heads, Qld.: Corporate Expression, c2000.
Summary: Summary: This programme provides managers and team leaders with the skills to become a positive influence on their team members and eliminate as far as possible, any negative influence.
http://library.nmit.vic.edu.au/cgi-bin/spydus.exe/ENQ/OPAC/BIBENQ?QRY=IRN(9797)&QRYTEXT=SDI Alert

Stand & deliver [videorecording] : effective techniques for presenting to groups
Freemantle, James
[Victoria] : James Freemantle Communications : Training Direct (distributor), c2000.
Summary: Reveals easy techniques to improve one's presentation skills.
http://library.nmit.vic.edu.au/cgi-bin/spydus.exe/ENQ/OPAC/BIBENQ?QRY=IRN(9956)&QRYTEXT=SDI Alert

Telephone courtesy and customer service [videorecording] / [based on the book by Lloyd Finch]
Finch, Lloyd C.
Burke, Sharon
South Melbourne : Educational Media Australia [distributor], 1992-2000.
Summary: Summary: The telephone is the most important communication tool these days, most businesses conduct their customer service via this medium.  The programme demonstrates quality customer service, proper telephone skills, customer needs, and customer perception of telephone service.
http://library.nmit.vic.edu.au/cgi-bin/spydus.exe/ENQ/OPAC/BIBENQ?QRY=IRN(10416)&QRYTEXT=SDI Alert

The art of retail selling [videorecording]
Deeks, John
Mann, Steve
Bayswater, Vic : Channel 1 Training Videos, c1992.
Summary: Produced expressly for the retail industry, this package is designed to motivate staff towards improved selling skills and better customer relationships.
http://library.nmit.vic.edu.au/cgi-bin/spydus.exe/ENQ/OPAC/BIBENQ?QRY=IRN(246380)&QRYTEXT=SDI Alert

Maslow's hierarchy of needs. [videorecording]
Maslow, Abraham H. (Abraham Harold), 1908-1970
Lewis, Karen J.
Rev. ed.
Santa Monica, Calif.: Salenger Films and Videos, c1987.
Summary: Summary: Video completely revised for the 1980s. Presents Maslow's theory regarding human motivation and indicates its relevance to supervisors, managers and students.  Behaviour, motivation, job satisfaction and productivity are the main concepts.
http://library.nmit.vic.edu.au/cgi-bin/spydus.exe/ENQ/OPAC/BIBENQ?QRY=IRN(256621)&QRYTEXT=SDI Alert

Teams [videorecording] : you can make the difference
Campbell, Catharine
Ultimo, N.S.W. : Nicholas & Smith, [199-?]
Summary: This video demonstrates how team members who are prepared to learn about and respect the differences between people make a successful team. This is displayed through dramatised role plays and real case studies.
http://library.nmit.vic.edu.au/cgi-bin/spydus.exe/ENQ/OPAC/BIBENQ?QRY=IRN(257210)&QRYTEXT=SDI Alert

Meetings [videorecording]
Ultimo, N.S.W. : Nicholas & Smith, 1998.
Summary: Looks at how to use the essential meeting tools, how to use power in meetings, how to prepare for a meeting, how to have a focussed discussion, how to make decisions and get action.
http://library.nmit.vic.edu.au/cgi-bin/spydus.exe/ENQ/OPAC/BIBENQ?QRY=IRN(257861)&QRYTEXT=SDI Alert

Conflict at work [videorecording] : a practical guide to understanding conflict
Ultimo, N.S.W. : Nicholas & Smith, c1997.
Summary: A training video package to help handle conflict within the workplace. This is illustrated through two different case studies within the workplace.
http://library.nmit.vic.edu.au/cgi-bin/spydus.exe/ENQ/OPAC/BIBENQ?QRY=IRN(258118)&QRYTEXT=SDI Alert

Telecommunications overview [videorecording]
Piscataway, N.J.: Bellcore, 1996.
Summary: Provides an overview of telecommunications networks ranging from telephone technology to the network architecture of current telecommunications technologies.  Includes overviews of cordless phones, pagers, cellular phone technology, and Personal Communications Services (PCS)
http://library.nmit.vic.edu.au/cgi-bin/spydus.exe/ENQ/OPAC/BIBENQ?QRY=IRN(258752)&QRYTEXT=SDI Alert

Managing frontline staff [videorecording]
Douglas, Peter
Main, Wilson
North Adelaide, S. Aust. : Video Communicators, 1993.
Summary: Working at the front line is emotional labour which, over time, can drain staff, making them less able to deliver quality service to customers. This video explores four basic issues: management style, empowerment of staff, continuous improvement of the system and recognition of emotional labour.
http://library.nmit.vic.edu.au/cgi-bin/spydus.exe/ENQ/OPAC/BIBENQ?QRY=IRN(269519)&QRYTEXT=SDI Alert